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Legal

Refund & Cancellation Policy

DIGINETWORK LLC · Effective date: July 20, 2026

We want the refund rules to be as clear as the prices. This policy explains when payments for our custom digital services can be refunded and how cancellations work. It is written in plain language and does not constitute legal advice. Nothing in this policy limits refund or consumer rights you hold under applicable law.

1. Consultations and Quotes Are Free

Quote requests, consultations, and proposals cost nothing and create no obligation. You only pay when you decide to proceed with a confirmed scope.

2. Review Before You Pay

Please review the service description, deliverables, exclusions, delivery timeline, and this policy before paying. If anything is unclear, ask us first — we would rather answer questions up front than process a refund later.

3. When Work Begins

Work begins after we receive (a) your payment or agreed deposit and (b) the materials the project requires. Your position in our schedule is reserved at that point.

4. Refund Eligibility

Because our services are customized work performed by people, eligibility depends on how much work has been completed:

  • Before work has started: you may cancel for a refund of the amount paid, less any non-refundable costs already incurred (see Section 6).
  • While work is in progress: you may cancel, and any refund is prorated — the value of work already completed is deducted from the amount paid.
  • After delivery: completed and delivered custom work is generally non-refundable, because it cannot be returned. If a deliverable does not match the agreed scope, tell us — we will correct it at no charge (see Section 5).

5. If Something Is Wrong

If a delivered service does not match the written scope, contact us within 14 days of delivery. We will review it promptly and, where the work genuinely deviates from the agreed scope, correct it at no additional cost. Honest mistakes get fixed — that is part of the service.

6. Amounts Excluded from Refunds

Where a refund is approved, it may exclude, to the extent permitted by law:

  • The value of work already completed;
  • Third-party costs already paid on your behalf (e.g., stock assets, plugins);
  • Non-refundable expenses incurred specifically for your project;
  • Payment transaction costs, where legally permitted.

7. Monthly Maintenance Plans

The maintenance plan is billed monthly in advance and can be cancelled at any time by emailing support@diginetworkagency.com before your next billing date. Cancellation stops future charges; the plan remains active through the end of the current billing period.

8. Completed Billing Periods

Cancelling a maintenance plan does not automatically refund the current or previous billing periods, since the monthly service (monitoring, backups, availability of support) is provided throughout each period. If you believe a billing period included no service at all, contact us and we will review it fairly.

9. Duplicate or Incorrect Charges

If you see a duplicate or incorrect charge, report it promptly to support@diginetworkagency.com. Verified billing errors are corrected and refunded in full — no argument, no delay.

10. Contact Us Before Disputing a Charge

Please contact support before initiating a payment dispute so we have an opportunity to investigate and resolve the issue directly — this is almost always faster for you. This request does not waive or limit your legal right to dispute a charge with your card issuer or bank.

11. How Refunds Are Paid

Approved refunds are issued to the original payment method through our payment processor, normally within 5–10 business days of approval, subject to the processor's and your bank's processing times.

12. Contact